returns

The Addition Refund & Returns Policy 

Please note our amended returns policy, as at March 2018. 

At The Addition we want you to love your purchase! 

If for any reason you are not completely satisfied with your purchase we will give you a credit to the full purchase amount (less shipping costs) within 7 days of receiving your order. 

Refunds will be granted for wrong item received or faulty goods only. Please note that all purchases of sale items are final, with no refund or exchange given to sale items.

Due to hygiene reasons, The Addition cannot provide an exchange or refund on earrings.

Refunds and credits will be authorised at the discretion of The Addition, so please notify support@theaddition.com.au before returning your items.

Please note that this returns policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned in their original condition, and will be deemed to be so by The Addition before any credit of refund is applied. 

All return postage and insurance costs are to be paid by the customer. We recommend that you return the product via Registered post. The customer assumes any risk of lost, theft or damaged goods during transit, therefore The Addition advise you take out shipment registration of insurance with your postal carrier.

The Addition will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Please email us at support@theaddition.com.au within the 7 day time frame if you are not satisfied with your purchase so that we can resolve any problems.